The refund policy for MIT xPRO courses and programs depends on whether they are first-party courses or delivered in collaboration with partners (Emeritus and Global Alumni). Here are the details of the refund policy for each:
First-Party MIT xPRO Courses & Programs
For first-party MIT xPRO courses—that is, those courses not delivered in collaboration with our partner organizations.
Refunds are available for first-party MIT xPRO courses and programs within the Refund Period, which is generally one week (7 days) after payment or one week after the start of the course session, but never more than 170 days after payment. However, specific details vary depending on whether a course was purchased individually or as part of a program bundle. Continue reading below for specific details.
Individual Course Purchases
For first-party MIT xPRO courses purchased individually, learners must formally request a refund within one week (7 days) after the start date of the course session.
NOTE: Enrollment for MIT xPRO course sessions remains open for 7 days after the start date, but the Refund Period remains 7 days after the start date, even for learners who enroll after the start date.
For example: If an MIT xPRO course session begins on a Monday, the following Monday after the start date is the refund deadline for all learners, regardless of when they enroll in the course. Requests received after this deadline will not be eligible for a refund.
Multi-Course Program Purchases
For any course purchased as part of a Program Bundle, learners must formally request a refund within one week (7 days) after the start of the chronologically first course session—regardless of whether that course is sequentially first in the program.
For example: if you purchase a four-course program and Course 2 is scheduled to start first, the refund deadline for the full program purchase will be 7 days after the start date of Course 2, because it is the first course session in the purchase. After this deadline, you will not be eligible to receive a refund of any part of your program purchase.
To submit a refund request for any first-party MIT xPRO course or program, please email us at support@xpro.mit.edu and include your full name, email address, the full name of the course or program purchased, and order number. All of this information can be found on your purchase receipt.
Refunds will be credited to the card or PayPal account used when you registered and may take up to three billing cycles to process. MIT xPRO has no obligation to issue a refund after the Refund Period for any reason.
Third-Party MIT xPRO Courses & Programs
For third-party MIT xPRO courses—that is, those courses which are delivered in collaboration with our partners—the refund policy is set and managed by the collaboration partner.
- For more information about refunds for MIT xPRO courses and programs offered in collaboration with Emeritus, please refer to the Emeritus Academic Policies page.
- For more information about refunds for MIT xPRO courses and programs offered in collaboration with Global Alumni, please reach out to their team via their contact information below:
- Phone: +1 (857) 376 6818
- Email: globalalumni@xpro.mit.edu
For more information about the differences between first-party MIT xPRO courses and programs and MIT xPRO courses and programs delivered in collaboration with our partners, please refer to these FAQ articles: