If you encounter a technical issue, during the CFx exam, you can reach the CFx team by following the steps outlined below:
- Remember that email communication is not allowed during the exam, except in true emergencies.
Reporting an urgent issue
- If you have a technical issue with the CFx exam, please email cfxhelp@mit.edu. Please make sure that your email includes the items below:
- Subject: CFx_#_Month_Year – brief description of your issue
- MIT Learn username and MIT Learn email
- Computer and Operating System that you are using
- Country where you are taking the exam from
- A detailed description of the issue
- Screenshot of the issue/error message with the date and time
- If we’re not able to assist you, we may direct you to edX support at info@edx.org or ProctorTrack support at +1 (844) 753-2020 or support@verificient.com for technical assistance.
Reporting a non-urgent issue:
- If something minor happens during the exam, please complete your exam, and finish the proctoring session. Then report the incident to us at cfxhelp@mit.edu after the exam ends with an email titled “Not Urgent - brief description of what occurred”. It is important to remember that when you email us, please provide your edX username and edX email.
By following these steps, you will be able to reach the CFx team and report any technical issues you encounter during the CFx exam.